We are hiring an experienced Customer Service Manager from Bokaro to lead and strengthen the customer service function for a leading bank. 

This role focuses on proactive query resolution, service quality improvement, team leadership, and driving high customer satisfaction, loyalty, and retention. The Manager will play a key role in setting service standards, managing teams, and aligning customer service strategies with bank goals.

Job Title: Customer Service Manager – Banking

Location: Bokaro, Jharkhand

Salary: 4.2 to 5.5 LPA

Key Responsibilities for Bank Manager jobs in Bokaro

• Manage and lead customer service managers handling inbound channels and correspondence branches nearby in Bokaro.
• Drive a strong customer-centric culture across the organization
• Take ownership of customer issues and ensure timely, proactive resolution
• Define and implement customer service procedures, policies, and quality standards
• Develop and execute strategies to enhance service quality and customer experience
• Analyze MIS reports to improve productivity and service performance
• Maintain accurate service records and documentation
• Recruit, train, mentor, and motivate customer service teams of Bokaro.
• Improve employee morale, engagement, and performance
• Manage approved budgets and optimize resource utilization
• Coordinate with internal stakeholders to leverage in-house synergies
• Ensure smooth workflow management and achievement of qualitative and quantitative targets

Eligibility Criteria

Education:

• Graduate in any discipline such as Engineering, Technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, or Management

Experience:

• Minimum 4+ years of experience in Customer Service, preferably in banking or financial services in Bokaro JH

Required Skills to Apply Bank jobs in Bokaro

• Strong customer service and people management skills
• Excellent communication and interpersonal abilities
• Problem-solving and decision-making skills
• Experience in MIS analysis and service quality improvement
• Leadership mindset with the ability to motivate teams
• Budget management and operational planning skills

Why Join Us?

• Opportunity to lead and shape customer service excellence
• Growth-oriented banking environment
• High impact role contributing directly to customer satisfaction and retention

Apply now and be a key driver of world-class banking customer service career in Bokaro Jharkhand.