About the Role

The Area Debt Manager ? Flows ? Rural Assets is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes overseeing corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage complex cases. The role entails end-to-end collection responsibility and has a direct impact on the financial institution?s budget planning.

Key Responsibilities

Primary Responsibilities

• Manage collections for specific products within the assigned area.
• Ensure collection efficiency and control costs associated with collections.
• Track and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure collection agencies and executives adhere to legal guidelines.
• Monitor productivity by setting parameters for in-house teams, agencies, and collection executives.
• Ensure adequate 'Feet on Street' availability across area, bucket, and segment.
• Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly.
• Collaborate with the legal team to ensure appropriate legal action is taken on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.

Secondary Responsibilities

• Support the legal team with documentation and case preparation.
• Provide feedback and insights to improve collection processes and policies.
• Assist in training and mentoring collection staff.
• Contribute to reporting and analysis for senior management.

What We Are Looking For

Education

• Graduate ? Any discipline.

Experience

• 4 years of experience in collections

Skills and Attributes

• Strong understanding of collection processes and legal guidelines
• Excellent communication and negotiation skills
• Ability to manage teams and coordinate with external agencies.
• Proficiency in tracking and analyzing delinquency data.
• Capability to develop and implement collection strategies.
• Strong relationship management skills